The True North Collection Cookie Policy

1. Cookies

1.1 Our website uses cookies. A cookie is a file containing a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The file is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.

1.2 Our cookies do not contain any personal information that identifies a user. The personal information that we store about a user when they submit an inquiry or a form on our website may be linked to the information stored in and obtained from cookies.

1.3 This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

  • Necessary – they help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preferences – they enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Marketing – Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.  
  • Statistics – Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Unclassified – are cookies that we are in the process of classifying, together with the providers of individual cookies.

2. Handling Cookies

2.1 Most browsers allow you to refuse to accept cookies. Blocking all cookies though will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. To block cookies in your browser, you can do the following:

  1. In Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking Tools > Internet Options > Privacy > Advanced;
  2. In Firefox (version 24) you can block all cookies by clicking Tools > Options > Privacy > ‘Use custom settings for history’ from the drop-down menu, and unticking ‘Accept cookies from sites’;
  3. In Chrome (version 29), you can block all cookies by accessing the ‘Customize and control’ menu, and clicking Settings > Show advanced settings > Content settings, and then selecting ‘Block sites from setting any data’ under the ‘Cookies’ heading.

2.2 You can delete cookies already stored on your computer. Deleting cookies though will have a negative impact on the usability of many websites. To delete cookies in your browser, you can do the following:

  1. In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );
  2. In Firefox (version 24), you can delete cookies by clicking Tools > Options > Privacy, then selecting ‘Use custom settings for history’, clicking ‘Show Cookies’, and then clicking ‘Remove All Cookies’;
  3. In Chrome (version 29), you can delete all cookies by accessing the ‘Customize and control’ menu, and clicking Settings > Show advanced settings > Clear browsing data, and then selecting ‘Delete cookies and other site and plug-in data’ before clicking ‘Clear browsing data’.

3. Questions and complaints

31.1 We are very keen to hear from you, including if you have any questions, concerns, comments, requests or complaints regarding this Cookie Policy, our website and/or our use of your personal information. Please contact:

Privacy Officer
The True North Collection
P.O. Box 1024 885 W Georgia St
Vancouver, BC, V6C 3E8
Canada
enquiry@thetruenorthcollection.com.